Refund policy
Refund & Return Policy
Because every item is made to order specifically for you, we're unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
What we will fix:
We stand behind the quality of every order. If your item arrives:
- Damaged or defective
- Misprinted or with a production error
- The wrong item entirely
...contact us within 14 days of delivery at info@brick60.com with your order number and a photo of the issue. We'll send a free replacement or issue a refund — your choice.
What we can't fix:
- Sizing issues (please check our size chart before ordering)
- Buyer's remorse or change of mind
- Orders reported more than 14 days after delivery
Order Cancellations
Because production begins shortly after your order is placed, we can only cancel or modify orders within [X hours] of purchase. Contact us immediately at [Brick60 support email] if you need to make a change.
Lost Packages
If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local carrier first. If it still can't be located, contact us within 14 days and we'll help investigate a replacement.